Flourishing in the Hospitality Industry: The Role of Decent Work, Work Engagement, and Psychological Safety in Building Sustainable Workplace Well-Being
DOI:
https://doi.org/10.38142/jtep.v6i3.2093Keywords:
Decent Work, Flourishing at Work, Work Engagement, Psychological Safety, Sustainable WellbeingAbstract
This study addresses the hotel industry, which relies heavily on employees’ intensive emotional and physical involvement, yet has historically been characterized by challenging working conditions. Despite this, research on flourishing in the hospitality sector remains limited, particularly in developing-country contexts. This study examines an integrative model explaining the mechanisms through which decent work contributes to flourishing at work, with work engagement as a mediator and psychological safety as a moderator, grounded in Job Demands-Resources theory. Data were collected from 327 hotel employees in Bali through structured questionnaires and analyzed using Partial Least Squares Structural Equation Modeling. The results show that decent work has a positive effect on flourishing at work and work engagement, while work engagement positively influences flourishing at work. Work engagement was found to partially and complementarily mediate the relationship between decent work and flourishing at work, while psychological safety strengthens the effect of decent work on flourishing at work. The findings reveal that the direct effect of decent work on flourishing is the weakest effect in the model, positioning decent work as a necessary but insufficient foundation for optimal well-being. This study contributes to the literature by extending Job Demands-Resources theory through the incorporation of institutionally embedded resources, identifying the motivational pathway linking decent work to flourishing, and positioning psychological safety as a resource-conversion mechanism.
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