The Influence of Influencer Credibility and Brand Image on Interest in Buying Facial Skin Care Products Marketed via TikTok among Generation Z Female Consumers in Denpasar City

Authors

  • I Gusti Ayu Agung Istri Sari DEWI Warmadewa University, Indonesia
  • Sukmasari Triana Gita PUTRI Warmadewa University, Indonesia

DOI:

https://doi.org/10.38142/jtep.v5i2.1367

Keywords:

Influencer Credibility, Brand Image, Purchase Intention, Skin Care, TikTok, Generation Z

Abstract

The rise of social media, especially TikTok, has transformed how companies market their products, particularly in the beauty industry. Influencers are often used as an effective marketing strategy as they can shape consumer perception and purchasing decisions, especially among Generation Z who are active on TikTok. This study aims to determine the influence of influencer credibility and brand image on the purchase intention of facial skin care products marketed through TikTok, focusing on female Generation Z consumers in Denpasar City. This is a quantitative associative research using 107 respondents. The data were analyzed using multiple linear regression. The results indicate that the influencer credibility variable (X1) and the brand image variable (X2) significantly influence the purchase intention (Y) of facial skin care products marketed through TikTok among Generation Z female consumers in Denpasar.

References

Alamanda, D. T., Ramdhani, A., Hamdani, N. A., & ... (2018). Necromancy marketing: Reviving local wisdom as the cornerstone of Indonesian tourism. Airlangga International Conference on Economics and Business, 24(October). https://www.academia.edu/download/58508713/AICEB_.pdf

Chen, Y.-S. (2008). The driver of green innovation and green image–green core competence. Journal of Business Ethics, 81(3), 531–543.

Chernysheva, E., Skourtis, G., Assiouras, I., & Koniordos, M. (2011). Social Media and Destination Branding: How Mediterranean Tourism Destinations use Facebook. Academy of Marketing Conference, 18, 5–7. https://s3.amazonaws.com/academia.edu.documents/7581444/AM 2011 - Social Media and Destination Branding.pdf?response-content-disposition=inline%3B filename%3DSocial_Media_and_Destination_Branding_Ho.pdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AK

Devedi, P., Sujatha, R., & Pathak, R. (2017). A study on parameters of online reviews content that influence consumers buying behaviour- an Indian perspective. Journal of Business and Retail Management Research, 11(4), 12–24. https://doi.org/10.24052/jbrmr/v11is04/asopoorcticcbbaap/pd/rs/rp

Eklund, A. A. (2022). The mediating impact of brand love and brand image between brand experience and brand loyalty: an analysis of car brands. Academy of Marketing Studies Journal, 26, 1–14.

Eslami, S. (2020). The effect of brand experience on brand equity and brand loyalty through the mediating role of brand awareness, brand image and perceived quality. Archives of Pharmacy Practice, 11(1), 98–104.

Ferayanti, K. D., Wahyuni, N. M., & Laksmi, P. A. S. (2024). Customer Satisfaction As A Mediator For The Influencer And Word Of Mouth On Online Purchase Decisions For Fashion Products In Denpasar City. Journal of Tourism, Economics and Policy, 4(2), 151–156.

Indarto, E. W., Suroso, I., Sudaryanto, S., & Qomariah, N. (2022). The effect of brand image and product attributes on customer satisfaction and customer loyalty. Jurnal Aplikasi Manajemen, 16(3), 457–466.

Juliantari, L., Yasa, M., & Indiani, S. (2019). The Effect of Green Marketing and Consumers’ Attitudes on Brand Image and Consumers’ Purchase Intention of Green Products in Denpasar. Jurnal Ekonomi Dan Bisnis Jagaditha, 6(1), 8–14. https://ejournal.warmadewa.ac.id/index.php/jagaditha

Kusumawati, A., Dewantara, R. Y., Azizah, D. F., & Supriono, S. (2023). Determining outcome factors of city branding post-COVID-19: roles of brand satisfaction, brand experience and perceived risk. Journal of Tourism Futures.

Lestari, S., & Mutmainah, S. (2023). Does narcissism moderate training on performance among millennial and gen z accountants at startups ? performance among millennial and gen. Cogent Business & Management, 10(3). https://doi.org/10.1080/23311975.2023.2275383

Marliawati, A., & Cahyaningdyah, D. (2020). Impacts the brand of experience and brand image on brand loyalty: Mediators brand of trust. Management Analysis Journal, 9(2), 140–151.

O’Neill, J. W., & Carlbäck, M. (2011). Do brands matter? A comparison of branded and independent hotels’ performance during a full economic cycle. International Journal of Hospitality Management, 30(3), 515–521. https://doi.org/10.1016/j.ijhm.2010.08.003

Pérez, A., & del Bosque, I. R. (2014). Identidad, imagen y reputación de la empresa: Integración de propuestas teóricas para una gestión exitosa. Cuadernos de Gestion, 14(1), 97–126. https://doi.org/10.5295/cdg.130389ap

Rodrigues, C., Brandão, A., Billore, S., & Oda, T. (2023). The mediating role of perceived brand authenticity between brand experience and brand love: a cross-cultural perspective. Journal of Brand Management, 1–17.

Safeer, A. A., He, Y., & Abrar, M. (2021). The influence of brand experience on brand authenticity and brand love: an empirical study from Asian consumers’ perspective. Asia Pacific Journal of Marketing and Logistics, 33(5), 1123–1138.

Saputra, K. A. K., & Paranoan, S. (2024). Do Cyber security, Digitalisation and Data Visualisation Affect the Quality of Internal Environmental Audits? Australasian Accounting, Business and Finance Journal, 18(2), 158–174. https://doi.org/10.14453/aabfj.v18i2.10

Suoniemi, S., Meyer-Waarden, L., Munzel, A., Zablah, A. R., & Straub, D. (2020). Big data and firm performance: The roles of market-directed capabilities and business strategy. Information and Management, 57(7), 103365. https://doi.org/10.1016/j.im.2020.103365

Widayati, C. C., Ali, H., Permana, D., Riyadi, M., Mercu, U., & Jakarta, B. (2019). The Effect of Visual Merchandising, Sales Promotion and Positive Emotion of Consumers on Impulse Buying Behavior. Journal of Marketing and Consumer Research, 60, 56–65.

Zameer, H., Wang, Y., Yasmeen, H., Mofrad, A. A., & Waheed, A. (2018). Corporate image and customer satisfaction by virtue of employee engagement. Human Systems Management, 37(2), 233–248. https://doi.org/10.3233/HSM-17174

Downloads

Published

2025-05-19